1. Eligibility for Refunds
Refund eligibility is determined based on the date of cancellation and the use of services under your Motor Club Membership:
- Full Refund: If you cancel your membership within thirty (30) days of the original purchase date and have not availed of any services or legal benefits, you are eligible for a full refund of the membership fees.
- Partial / Pro-Rata Refund: If GetRight cancels your membership program for administrative reasons (unrelated to fraudulent activity or policy violations), a pro-rata refund will be issued based on the remaining unused duration, provided no benefits have been availed of.
- No Refund: If you request cancellation after thirty (30) days from the purchase date, or if you have already used any services, emergency support, or legal assistance under your membership, no refund will be issued.
2. Refund Processing and Timelines
Once a refund is approved by our billing department, the refund will be processed back to the original method of payment used during purchase:
- Credit/Debit Card payments: Approximately 5 to 7 business days, depending on your bank's processing time.
- Net Banking / UPI transactions: Approximately 3 to 5 business days.
- Wallet / Alternative payment channels: Approximately 2 to 4 business days.
You will receive an automated email confirmation once the refund has been initiated by our payment processor.
3. Non-Refundable Fees and Charges
Any processing fees, administrative charges, taxes, or third-party service provider fees incurred during transaction processing may be non-refundable unless specified otherwise by local consumer protection laws.
4. Contact Billing Support
For questions or updates regarding an active refund request, please get in touch with our team:
- Email Support: Send an email containing your membership details and transaction ID to our support address.
- Support Hotline: Contact our toll-free line to reach the billing department directly.