Return & Exchange Policy

1Overview & Purpose

At GetRight (operated by FiveC Risk Solutions Ltd), we strive to ensure that every member receives top-tier roadside assistance benefits and flawless physical deliverables. This Return & Exchange Policy specifies the conditions, timelines, and step-by-step procedures under which physical welcome kits, smart membership cards, and emergency equipment may be exchanged or replaced.

We also outline the terms under which membership plans may be upgraded, exchanged for higher/different tiers, or refunded via our authorized payment gateway, Razorpay.

2Eligibility Criteria for Return & Exchange

An item or physical package is eligible for an exchange or replacement if it fulfills any of the following conditions:

37-Day Exchange Window

All requests for replacement or exchange must be raised within 7 calendar days from the official date of delivery recorded by our courier partner. Requests raised after the 7-day window may not qualify for complimentary exchange, except in the case of covered warranty claims for electronic emergency accessories.

4Step-by-Step Exchange Process

1. Submit Exchange Request: Contact our support desk at support@getrightcover.com or via our Toll-Free line 1800-5700-569. Provide your Order ID / Membership ID, registered contact number, reason for exchange, and attach clear photos/unboxing video of the issue.
2. Verification & Approval: Our quality assurance team will evaluate the request and provide an exchange authorization ticket within 24 to 48 business hours.
3. Reverse Pickup: Our logistics team will arrange a free reverse pickup from your registered delivery address within 2 to 3 business days. Please repack the kit safely in its original packaging.
4. Inspection & Dispatch of Replacement: Once the returned item reaches our fulfillment center, our team inspects it within 24 hours. A brand new replacement kit or re-printed card is dispatched within 2 to 3 business days with fresh tracking details.

5Membership Plan Modifications & Upgrades

• Plan Upgrades: Members can upgrade from a Single Vehicle Plan to a Multi-Vehicle/Family/Fleet Plan at any point by paying the prorated difference through our Razorpay checkout portal.
• Vehicle Detail Corrections: If you registered an incorrect vehicle registration number or chassis number during checkout, you can request an update free of charge within 48 hours of purchase by emailing your RC copy to support.

6Non-Exchangeable and Non-Returnable Items

The following categories are strictly non-exchangeable and non-returnable:

• Services that have already been availed (e.g., roadside towing, mechanic dispatch, emergency fuel, or legal consultations provided).
• Physical items that show signs of physical abuse, water tampering, accidental breakage by user, or unauthorized alterations.
• Requests submitted beyond the 7-day exchange window.
• Kits missing original components, serial number stickers, or packaging.

7Refund Timeline & Mode of Payment (Razorpay Compliance)

If an exchange item is out of stock, or if your return is accepted for a complete refund under our 30-day "No-Questions-Asked" cancellation policy (subject to no benefits availed):